Privacy Policy

Last Updated: October 17, 2026

At Smilunora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our online store, purchase our products, or contact our customer support team.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Your name, email address, phone number, and shipping address.

• Billing information and payment transaction details.

• Order history, purchased products, and customer service communications.

• Device information, IP address, browser type, and website usage data.

• Marketing preferences and information collected through cookies or similar technologies.

Payment information is processed through our payment service providers.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders.

• Arrange shipping and provide delivery updates.

• Respond to customer inquiries and refund requests.

• Maintain the security and functionality of our website.

• Improve our products, services, and shopping experience.

• Send promotional communications where permitted by law and your preferences.

• Comply with applicable legal obligations.

3. Sharing Your Information

We may share necessary information with trusted third-party service providers, including Shopify, payment processors, shipping companies, analytics providers, and advertising partners.

These parties process information in connection with the services they provide.

We do not sell customer contact lists. However, certain advertising or analytics activities may be considered a sale or sharing of personal information under applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, analyze website traffic, improve functionality, and measure advertising performance.

We may use services such as Meta Pixel and other analytics technologies when enabled.

Where required by law, we will request your consent before using non-essential cookies and provide appropriate privacy choices.

5. Marketing Communications

If you subscribe to our marketing emails, we may send you product updates, special offers, and promotional information.

You can unsubscribe at any time using the link included in our marketing emails or by contacting us.

6. Data Security and Retention

We use reasonable technical and organizational safeguards to protect personal information.

We retain information only for as long as reasonably necessary for business operations, customer service, legal compliance, and other legitimate purposes.

No online transmission or storage system can be guaranteed completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your personal information, as well as to object to or restrict certain processing activities.

You may also have rights concerning targeted advertising, cookies, or the sale or sharing of personal information.

To submit a privacy request, please contact support@smilunora.com.

8. International Data Processing

As an online business serving international customers, your information may be processed in countries other than your country of residence.

Where legally required, appropriate safeguards will be used for international transfers.

9. Children's Privacy

Our products and website are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

Any updates will be published on this page with a revised effective date.

11. Contact Us

For privacy-related questions or requests, please contact:

Smilunora

Email: support@smilunora.com

Business Address: [Insert Legal Business Address]